Terms of service
Terms for working with KOAI.
These terms describe use of the website and the purchase of our products, services and courses. Also review your proposal's scope and the specific conditions shown before confirming a purchase.
Last updated: 2026-04-20
- 01
The company
KOAI Studios LLC, a Florida-registered company at 2033 NW 135th Ave, Miami, FL 33182. Email: [email protected].
- 02
Services and scope
Advertising retainers, custom print products, and academy courses. Scope for each retainer is defined in a separate service agreement referenced at sign-up. E-commerce orders are fulfilled based on the specs you submit at checkout and the design file you upload (or the one our team builds for you).
- 03
Orders and prices
Prices shown on the site are in USD and exclude sales tax (applied at checkout based on shipping destination). We reserve the right to correct obvious pricing errors before the job runs. Orders are accepted when payment clears and your digital proof is approved — not at checkout click.
- 04
Payments
We accept credit/debit cards via Stripe, ACH, and Klarna where available. Payment is charged at checkout. For advertising retainers, invoices are billed monthly in advance. Media spend (Meta/Google/etc.) is billed separately at cost, no markup.
- 05
Production and delivery
Print production time depends on the product and is shown before you pay; it starts when you approve the proof, and UPS transit time is additional. Rush exists only for stickers: 2 business days (+15% of the order, $25 minimum) or next day (+30%, $35 minimum), depending on job size; other products have no rush option. We ship only by UPS across the US, with tracking; free shipping on orders $100+ (eligible items). There is no in-person pickup or local delivery. We charge 100% before production.
- 06
Proofs and revisions
Every print order includes a digital proof sent within 24h. The press doesn't run until you approve — unlimited revisions. If a defect is our fault (misprint, cut drift, wrong color) we reprint free. If you approve a proof with an issue you missed, we can quote a rerun at cost. Refunds are issued if we can't deliver what you ordered.
- 07
Your files and rights
You keep all rights to the artwork and content you upload. You grant us a limited license to reproduce it solely to fulfill your order. You represent that you have rights to use the material you submit and that it doesn't infringe third-party rights or violate law. We reserve the right to decline obscene, hateful, or illegal content.
- 08
Deliverables and intellectual property
The site design, code, templates, and any deliverables we create for you remain our IP unless the service agreement explicitly assigns them. Most retainer deliverables (ad creative, landing pages, brand assets) are assigned to the client upon full payment — see the per-service agreement for specifics.
- 09
Your advertising accounts
For advertising retainers, you retain full ownership of your ad accounts, Pixels, Business Managers, tracking assets, and historical data. If our relationship ends you keep everything.
- 10
Permitted use
No scraping, reverse-engineering, reselling without authorization, automated abuse, or attempts to disrupt the service. Academy content is for the registered user's personal use — no bulk redistribution.
- 11
Cancellation and termination
You can cancel retainers with 15 days' notice. We can cancel with 30 days' notice (or immediately for a material breach — non-payment, abuse, illegal content). Print orders in production can't be canceled once proof is approved.
- 12
Scope of warranties
Services are provided "as-is". We make no guarantees about specific advertising outcomes, SEO rankings, or financial results — the media/organic landscapes change weekly. What we guarantee is the process, the effort, and the production quality.
- 13
Liability
Our total liability for any claim is capped at the amount you paid in the 6 months preceding the claim. We're not liable for indirect, consequential, or lost-profit damages. Some jurisdictions don't allow these limits — in that case the minimum allowed by law applies.
- 14
Dispute resolution
These Terms are governed by Florida law. Any dispute is resolved by binding arbitration in Miami-Dade County, unless you opt out within 30 days of first accepting these Terms by emailing [email protected]. Small claims court is always available.
- 15
Updates
We may update these Terms. Material changes are announced 14 days before taking effect. Continuing to use the services after changes means you accept them.
Questions?
Email us at [email protected] or write to KOAI Studios, 2033 NW 135th Ave, Miami, FL 33182.