Answers to help you
get started.

Yes. You can work with us in either language. Bilingual projects include the translation scope specified in the proposal.

Yes. We can solve a specific need or coordinate several services. We start with what makes the most sense for your business.

Tell us what you sell, who you want to reach and what you already have. We'll review materials, access, budget and dates before confirming the work.

Each proposal separates our services, applicable taxes and outside costs. Ad spend is additional. For print, the configuration and delivery options determine the total.

You review a delivery and send consolidated feedback. Your proposal states the number of rounds and the scope.

No. We define the work, measure what can be verified and explain what was done and what should change next.

Yes, for the contracted pages and based on information you provide. You'll need to verify your business details.

Yes. We review access and coordinate the changes needed to launch while keeping you in control of your domain.

We define what you can manage and whether you need a content editor before agreeing on scope. Different solutions include different tools.

No. It is paid separately and planned around your goal and capacity to respond.

Plans include variants made from available assets. Video production is quoted separately.

Not necessarily. We review what you already use first.

No. It requires oversight, maintenance and people to handle exceptions.

You can send your file. If you need design or changes, we review the scope and quote before working.

It depends on the product, options, approval and production capacity. The applicable date or timeline is confirmed for your order. Shipping takes additional time.

No. There is no in-person pickup or local delivery: every order ships by UPS with tracking anywhere in the US.

Only for stickers, depending on job size: 2 business days (+15% of the order, $25 minimum) or next day (+30%, $35 minimum). Other products have no rush option. Confirm price and timing before paying; UPS transit time is additional.

Keep the order number and photos and contact the team. See the current returns policy for reporting periods and coverage.

The approved proof defines the production artwork. Contact us as soon as you notice an issue. Options depend on order status and the current policy; a reprint may have a cost.

Check the product configuration. Buying a DTF sheet is not the same as buying a customized garment.

The introductory class starts with the basics; each workshop lists its requirements.

Check the language of the selected session before booking.

No. The class is a 2-hour introduction. The paid course includes two hands-on sessions. The marketing masterclass is a separate 4-hour format with its own schedule.

A KOAI participation certificate is offered only when included in the program. It is not an official platform certification.

Check the terms shown when booking and the current policy. Contact us with your registration number so we can review your situation.