Privacy policy
How we use and protect your information.
This policy explains what information KOAI Studios collects, how it is used, who it is shared with and how to make a request about your data.
Last updated: 2026-04-20
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Who we are
KOAI Studios is a Hispanic-owned, Miami-based creative agency. Our offices are at 2033 NW 135th Ave, Miami, FL 33182. We run three pillars: Advertising, Print Factory, and Academy. Inquiries: [email protected].
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Information we collect
Contact forms: name, email, phone (optional), message. Commerce orders: name, email, billing + shipping address, order details, the design file you upload. Marketing: email address if you opt in to the newsletter. Site analytics: anonymized page views, device/browser type, approximate region, referrer. We do not collect sensitive categories (health, genetics, biometrics, children under 13).
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How we use it
To respond to inquiries, process and ship orders, send transactional emails (order confirmation, shipping), send marketing only to subscribers, and improve the site with aggregated analytics. No data is used for automated decision-making that affects you legally.
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Providers and shared information
Stripe (payments), Cloudflare R2 (asset hosting), Supabase (database), Resend (email delivery), and our shipping carrier (UPS). To measure our advertising we share hashed identifiers (email/phone) with Google and Meta, solely to attribute conversions from our own ads and never in clear text. Each provider is contractually bound to use data only to provide their service. We never sell your data or share it with data brokers.
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Text messages and mobile information
If you opt in to receive SMS from KOAI Studios — by checking the SMS consent box on a form, by texting us first at +1 (786) 550-0652, or by confirming SMS follow-up during a call with Kira (our AI assistant) — your phone number and SMS opt-in data are used solely to deliver the messages you requested (order confirmations, appointment reminders, account notifications, customer care replies, and occasional marketing if you opted into that separately). We do not sell, rent, or share your mobile phone number, SMS opt-in data, or any consent records with third parties or affiliates for their marketing or promotional purposes. The only parties who see your number are our SMS delivery platform (Twilio) and the US carriers required to route messages — both bound by the same purpose limitation. You can opt out anytime by replying STOP. See our SMS Terms for full program details.
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Information retention
Order records: 7 years (tax + commercial compliance). Contact inquiries: 2 years. Marketing subscribers: until you unsubscribe. Site analytics: 14 months. Uploaded design files: indefinitely for reprints unless you request deletion.
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Requests and rights
You can request: (1) a copy of all data we hold about you, (2) correction of inaccuracies, (3) deletion (except where we're required to keep records by law), (4) objection to marketing, (5) data portability. Email [email protected] — we respond within 30 days. California residents (CCPA) and EU residents (GDPR) have the same rights under their respective laws.
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Cookies and measurement
We use first-party cookies for cart persistence and session auth, and third-party measurement tools (Google Analytics, Google Ads, and the Meta Pixel including its Conversions API) to gauge our advertising performance and improve the site. For that measurement, hashed identifiers (email/phone) are sent to Google and Meta — irreversible, never in clear text, and never for sale. You can opt out by blocking third-party cookies in your browser, via Google's (adssettings.google.com) and Meta's opt-out tools, or by emailing us at [email protected].
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Use by minors
Our services are for users 18+. We do not knowingly collect data from children under 13. If you believe a child has provided data, email us and we will delete it.
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Security measures
Data is encrypted in transit (TLS 1.2+) and at rest. Payment cards are handled by Stripe and never touch our servers. We apply role-based access internally and log access to personal data.
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Policy updates
Material changes are announced on this page 14 days before taking effect. The "Last updated" date above reflects the current version.
Questions?
Email us at [email protected] or write to KOAI Studios, 2033 NW 135th Ave, Miami, FL 33182.