Shipping & delivery
Understand when your order is produced and delivered.
Total time includes preparation, production and shipping. Here is how each stage is confirmed and where to check your order status.
Last updated: 2026-04-20
- 01
Destinations and carriers
Published coverage includes the United States, Puerto Rico and the U.S. Virgin Islands. Confirm availability and cost for your address at checkout. International requests require a prior inquiry. Carrier and service depend on the destination and package.
- 02
Production and shipping are separate timelines
The applicable production time is confirmed according to the product and required approval. Shipping time is additional. "Rush production" does not automatically mean a guaranteed arrival date.
- 03
Shipping cost
Review the amount before paying. If your order qualifies for included shipping, the discount should appear in the summary. Oversized, heavy or express orders may have different charges.
- 04
No in-person pickup
We do not offer in-person pickup or local delivery: every order ships by UPS with tracking. Wait for the shipping notice with your tracking number; the purchase date alone does not mean the product is ready.
- 05
Tracking
Once the order ships, use the link sent by email. If you cannot find it, email [email protected] with your order number.
- 06
A delivery problem
Keep the packaging and take photos if there is damage. Contact us promptly and see the Returns and refunds policy for reporting periods and coverage.
Questions?
Email us at [email protected] or write to KOAI Studios, 2033 NW 135th Ave, Miami, FL 33182.